There are many jobs in contact with the public, but the most delicate are those that belong to the health sector. The constant closeness with the patient and the relationship with relatives can be the cause of very negative effects. One of these is the well-known burnout syndrome that health professionals are prone to.
Burnout syndrome is defined as the emotional reaction to the organizational or work environment. It is characterized by three main symptoms: emotional exhaustion, depersonalization and a lack of personal fulfillment. It has a triple negative impact: on the company, on patients and on the physical and mental health of the person who suffers from it.
This syndrome affects a wide range of health professionals: doctors, nurses, psychologists, psychiatrists, pharmacists, nutritionists, up to social workers and administrative staff.
The mood affects our work
The mood directly affects thoughts and behavior. It affects our ability to judge, our decisions, the attitude with which we face a problem or carry out or not complete an assignment.
A personal problem at work, causing a perennial state of anxiety, affects professional performance. This also happens when the problem is outside the working world: we are distracted, not very concentrated, sensitive, imprecise …
Focusing on work when our mind is occupied with other thoughts is not easy. And if the level of concentration that our work requires is high, it becomes even more complicated.
Our attentional resources are limited, so we will notice more the negative effects of an altered mood on those tasks that involve considerable cognitive effort. The difficulty increases if we add the ruminative thoughts generated by emotions to our normal train of thought.
Symptoms of Burnout Syndrome in Health Professionals
Symptoms of burnout syndrome vary depending on the individual, personal situation and the characteristics of the work environment. Difficulty getting up in the morning and chronic fatigue are among the first warning signs.
In addition to this, occupational exhaustion syndrome can cause the following symptoms:
- Psychosomatic : headache, gastric disturbances, insomnia, palpitations, chronic fatigue, allergies.
- Behavioral : Absenteeism, apathy, irritability, pessimism, cynical, hostile, sarcastic, suspicious reactions and generalized or job-focused anxious behavior.
- Emotional : frustration, boredom, emotional coldness, impatience, anxiety, disorientation and a constant feeling of helplessness.
Factors that favor burnout
Some factors that favor burnout syndrome are closely related to work itself. Jobs that involve intense, prolonged or frequent human contact and that produce high peaks of stress or intense and constant stress are especially affected .
Being heavily involved in work or having high expectations is an additional risk factor. Finally, occupational exhaustion syndrome affects women more than men.
Pines, Aronson and Kafry (1981) argue, however, that the main cause of this pathology is work boredom. From it would derive a series of emotional consequences favored by:
- Internal characteristics of the job: work shifts, hours, job security and stability, professional seniority, introduction of new technologies in the organization, level of autonomy, salary, career opportunities, appreciation …
- External and personal characteristics: poor tolerance for failure and frustration, need for control or to feel indispensable, ambition, impatience or excessive perfectionism, competitiveness.